The starter kit
The starter kit is available in all Carrefour shops. The starter kit costs 15 € and includes a reload code of 15 € call credit on your cash ticket. Do NOT throw your cash ticket away!
The starter kit contains:
The freedom of a prepaid plan which offers excellent services and great value for money!
- 1. A sim card which you will need to insert into your phone so that you can connect to the Carrefour Mobile network
- 2. A transfer form (if you want to keep your existing cell phone number).
- 3. A stamped envelope (to send the form for free).
- 4. A user manual.
Micro and Nano sim cards
We have 3 different types of sim cards:
- normal sim card
- micro sim card
- nano sim card
The micro and nano sim cards are required for some smartphones.
- NEW CUSTOMERS
The card which is available in the starter kit is a normal sim card. This one is for free. If you need a micro or a nano sim card you can request one for free.
- EXISTING CUSTOMERS
If you need a new sim card (normal, micro or nano) and if you wish to keep your existing phone number you will be charged 5 €.
This is in case you lost your phone or sim card, when your phone or sim card is stolen, when your sim card is broken or when you bought a new mobile phone which requires a micro or nano sim card.
How to order a micro or nano sim card?
Do you want to order your micro or nano sim card? Call our Customer Service on 0486 19 19 89 (from Monday until Friday, 08h00 - 20h00). You can also call 1989 for free from your Carrefour Mobile number.
