Carrefour Mobile

FAQ: Carrefour Mobile network

  1. 1. How do I become a Carrefour Mobile customer?

    Buy a Starter Pack. You can get them from Carrefour Hyper, Market, GB and Express.

    The Starter pack includes a Carrefour Mobile SIM card, a transfer form if you want to keep your current mobile number, a sramped envelope to mail the form for free, a user manual and a guide on ways to top up your credit.

  2. 2. Are there any special conditions to becoming a Carrefour Mobile customer?

    Carrefour Mobile is an operator which uses pre-paid top-ups, so there are no conditions.

    You simply need to buy a Starter pack in your Carrefour store.

  3. 3. If I sign up to Carrefour Mobile, will my current sim card be deactivated?

    If you want to keep your current mobile number and you requested a transfer of your mobile number, your current SIM card will be deactivated.

    If on the other hand you decide to use your new Carrefour Mobile number, your current card will remain active.

  4. 4. How do I activate my Carrefour Mobile card?

    There are two ways to do this:

    - If you wish to keep your current mobile number, fill in the form which can be found in your Starter Pack and send it by mail in the stamped envelope.

    - If you want to start using the mobile number which is printed on the SIM card of your new Carrefour Mobile Pack, you can start calling immediately.

  5. 5. How much will calls and texts cost with my Carrefour Mobile card?

    There is a single tariff towards all Belgian networks (standard telephone numbers) at any time of day: 0.15 € per minute and 0.06 € per SMS. A full list of tariffs is available here.

  6. 6. What will happen to the call credit left on my current card?

    Should you choose to transfer your current number to our network you'll need to be aware of the fact that it’s not technically possible to transfer call credit from one network to another.

    You will need to use your remaining credit before starting to use your Carrefour Mobile card, or it will be lost.

  7. 7. How long will it take before I can make calls with Carrefour Mobile?

    If you want to keep your current mobile number, the transfer will take around four days, depending on the postal service.

    If you decide to use the mobile number found on your Carrefour Mobile card, you can start making calls straight away.

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